RETAIL FRAMEWORK @ LEVEL 4
ADAPT TO CHANGE
INTRODUCTION
The overall learning outcome is to understand the types of expectations and adjustments required in current and new job situation to stay employable and competitive in the global context.
PRODUCTIVITY IMPROVEMENT
INTRODUCTION
The overall learning outcome is to understand the concept of productivity and innovation, recognizing needs for productivity improvement , identifying and applying simple techniques and tools for potential productivity improvement at workplace.
RETAILING AND THE ECONOMY
INTRODUCTION
By the end of the training, the learners will have the ability to understand key considerations and target markets in relating and understanding of the economic system and concepts of demand & supply in the retail industry.
CUSTOMER EXPERIENCE INNOVATION
INTRODUCTION
At the end of Customer Experience Innovation course, participants will be equipped with knowledge and skills to develop, analyse gaps in the customer journey map and evaluate proposed improvements for implementation to enhance good customer experience.
In the programme, they will foster attributes to become more innovative, creative, collaborative and highly adaptive team leader.
WORKPLACE COMMUNICATION
INTRODUCTION
At the end of Workplace Communication course, participants will be equipped with knowledge and skills to identify, analyse gaps in the communication and its barriers, develop a communication plan to apply effective communication strategies and techniques and evaluate proposed improvements for implementation to improve communication for overall good experience.
In the programme, they will foster attributes to become more innovative, creative, collaborative and highly adaptive team leader.
SALES TARGET MANAGEMENT
INTRODUCTION
At the end of this module Sales Target Management, participants will be equipped with the knowledge and skills to set, communicate, drive and motivate staff to achieve sales target in the retailing environment.
By the end of the training, the participants should have the ability to apply strategic sales target management to achieve sales targets and review business environment to meet organisational strategic business objectives.
CUSTOMER LOYALTY
INTRODUCTION
At the end of this module Customer Loyalty and Retention Strategy Formulation, participants will be equipped with the knowledge and skills to manage customer loyalty and retention and evaluate customer relationship information to measure effectiveness of programmers.
EMERGING TECHNOLOGY
INTRODUCTION
At the end of Emerging Technology course, participants will be equipped with knowledge and skills to lead analysis of emerging technologies and drive implementation of industry specific technologies for organisational effectiveness. They will foster attributes to become a forward-looking and results-oriented leader who is able to negotiate strategically.