LEADERSHIP & PEOPLE’S MANAGEMENT FRAMEWORK @ LEVEL 4
ORGANIZATIONAL RELATIONSHIP BUILDING
INTRODUCTION
Communicate and Relate Effectively at the Workplace is a generic work skills programme that is meant to help operational and all front line staff to know the importance of communicating effectively in the workplace.
In today’s increasingly interconnected business environment, it is very important that employees are able to communicate and relate effectively with one another. This course is also a necessity and a fundamental skill in dealing with customers and clients.
VISION LEADERSHIP
INTRODUCTION
Develop Personal Effectiveness is a generic work skills programme designed to developcertain employability and life skills such as effective time management, goal-setting, stress and personal finance management, etc. This course facilitates the development of an individual so they are able to better manage their personal lives and careers efficiently.
This course also inculcates a positive self-image and enables learners to discover personal attributes and interestsso thatthey are able to adapt well to changes in the workplace, meet work demands and conquer life/work challenges.
PEOPLE CHANGE MANAGEMENT
INTRODUCTION
Work in a Team is a generic work skills program designed to help learners apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals. This course also enables the learners to have a sense of belonging and to develop a deeper understanding of team synergy to overcome diversity.
PEOPLE DEVELOPMENT
INTRODUCTION
Apply Emotional Competence to Manage Self at the Workplace is a basic course on Emotional Intelligence (EQ). It is a generic work skills program designed to help learners apply self-awareness techniques to better manage self in a professional setting. This course aims to develop conscientiousness and a better understanding of emotional and social cues to promote a climate conducive for collaboration and growth in the workplace. These techniques also enable individuals to adapt to different situations and to bring personal and professional relationships to greater heights.
PERSONAL EFFECTIVENESS
INTRODUCTION
In today’s fast-paced and highly competitive marketplace, it is crucial for organizations to be flexible enough to change, in order to remain profitable and up-to-speed, likewise for individuals. As advancements in technology, processes and systems come into play, it is important that we have the right mindset and attitude in dealing with all these changes. WSQ Adapt to Change enables individuals, especially in the operations sector, to cope with different workplace changes and undertake lifelong learning for sustained employability. The whole process of change can be very distressing to employees and negative emotions could stem out of it, this is why it is always advisable to recognize the different stages of change and anticipate its impact in order to take preventive measures. This course also provides the learners with the necessary skills that enable them to better adapt to new job demands and work challenges.
PEOPLE & PERFORMANCE MANAGEMENT
INTRODUCTION
Solve Problems and Make Decisions at Operations Level is a generic work skills programme designed to providelearners with the techniques in effective problem-solving and decision-making. This course inspires learners to solve problems using creative and logical thinking to be able to understand the underlying issues and identify theroot causes of problems. This course also provides the learners with a variety of tools in generating and evaluating proposed solutions and provides ways on how to address recurring problems.
TURINING IDEAS INTO GOLD
INTRODUCTION
This course aims to develop an individual’s innovative and enterprising skills sets and behaviours to spearhead improvements at the workplace. Participants will be able to acquire competencies in developing an action plan, in implementing selected risk strategies, and evaluating its effects to the company’s overall performance. Aside from this, WSQ Demonstrate Initiative and Enterprising Behaviours is a workshop that provides the learners with the skills to demonstrate effective independent thinking in the workplace and to translate ideas into action with self-direction and sustained efforts for goal attainment in accordance with context requirements, best practices and future needs.
EFFECTIVE NEGOTIATION SKILLS
INTRODUCTION
This course aims to develop an individual’s innovative and enterprising skills sets and behaviours to spearhead improvements at the workplace. Participants will be able to acquire competencies in developing an action plan, in implementing selected risk strategies, and evaluating its effects to the company’s overall performance. Aside from this, WSQ Demonstrate Initiative and Enterprising Behaviours is a workshop that provides the learners with the skills to demonstrate effective independent thinking in the workplace and to translate ideas into action with self-direction and sustained efforts for goal attainment in accordance with context requirements, best practices and future needs.